We go through all of the most important expectations. For example, how they must pay their rent on time, how to pay their rent, what we do if they do not pay their rent. We discuss our repairs and maintenance policy, what happens if urgent repairs are required and how often inspections occur.
We also supply them with two copies of the ingoing condition report, explain how they must check, sign and return one copy of the form within 3 business days of moving into the property. We explain and get them to sign the Bond Lodgment Form.
We also hand to them a Consumer Affairs booklet that explains some of their tenancy rights and obligations. We must issue them with this booklet in accordance with legislative requirements.